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Privacy Policy

As a UK based website we endeavour to ensure that all personal information or “data” provided is handled in accordance with the 1998 UK Data Protection Act and use technology that protects your information (including credit card details) from unauthorised use or access. However, no information transferred over the Internet or wireless network can be guaranteed to be completely secure.


We always try to protect your personal privacy and this Privacy Policy is here to help you understand what we may do with any information you share with us. This Privacy Policy only relates to our website and does not extend to any websites that are linked from our website.


You can access our website homepage and browse our site without disclosing your personal data, but if you do give us your personal details, you are accepting these terms. If you do not agree with this privacy statement, do not give us your details. This privacy statement is part of our Terms and Conditions. We reserve the right to change this Privacy Policy from time to time and we advise you to read through them each time you use the site.


In this Privacy Policy, we, us and our, refer to Crafty Computer Paper which is registered in England & Wales.


Our registered office is:

Hamilton House

Mountain Road


LE4 9HQ 


Our company registration number is 4094887

Our VAT registration number is 770399794


Information we may collect from you

If you want to buy goods from us, you can either register (this process will create your own personal account on our site) or use the guest check out (no account will be created on our site).


Registration: creating an account

Registration involves you giving us the following personal information:

- Your title, name and address where your payment card is registered (including the option to save different delivery addresses)

- Contact phone number and e-mail address


Once you have placed your order, you will then be able to check on your order status, manage your address book and therefore speed up the ordering process. Registration also enables you to update your email preferences.


Placing an order

When you place an order with Crafty Computer Paper, we ask for your name, e-mail address, delivery address, contact and credit card details as well as expiry date. We keep a record of this information (for protection we do not keep a record of your credit card details) so that we can recognise you and fulfil any orders you place securely with Crafty Computer Paper. We retain details of your orders and copies of any e-mail correspondence you send us in order to maintain high standards of customer service.


We may also collect the following information:

- demographic information such as preferences and interests

- other information relevant to customer surveys and/or offers


How we will use your details

We are committed to protecting your personal information and we will endeavour only to use or disclose personal information collected from you for the efficient delivery of our services to you and to work towards improving those services.


In order to process your order we will send you a confirmation email. We may need to contact you by telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order. Your card details will only be shared with any third parties as is necessary to process your transaction. We need to contact card issuers for validation checks and authorisation on all card payments. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. Crafty Computer Paper will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the Crafty Computer website you consent to such checks being made. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.


We also use your information to deliver the goods to you, and we will give your details to our carrier if they deliver on our behalf.


We may also use the information to improve our website and personalise your experience during your visit. If we are sold or merged with another company we may transfer, sell or assign information about your relationship with us to third parties, including information that identifies you and other information concerning your relationship with us.


If you opt in to receive information from Crafty Computer Paper we may periodically contact you by post or electronic mail about new products, special offers or other information which we think you may find interesting using the delivery or email address which you have provided.


Crafty Computer Paper may, from time to time, share your personal information with its associated trading brands Specialist Crafts, Homecrafts and Heart Educational Supplies may contact you by post or by electronic mail services about new products, special offers or other information which we think you may find of interest. They will use the delivery or email address which you have provided.


From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or post. We may use the information to customise the website according to your interests.



If you change your mind and decide you do not wish to receive the Crafty Computer Paper email newsletter, you can unsubscribe by clicking on the 'unsubscribe' link at the bottom of any emails you receive from us, or by emailing us at


About Cookies and the way we use them

In common with other websites, we use "cookies". Cookies are small text files which are sent to your computer and enable our website to recognise you. They are not computer programmes and are incapable of reading any material on your hard disk or disseminate viruses. They only contain such information as you have provided to us on the website. You can turn cookies off or set up your computer so that it rejects cookies, (you will find instructions on how to do this at but in doing so, in common with other online shopping facilities, you will be unable to use the shopping facility on this site.


We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We use this information for statistical analysis purposes and then the data is removed from the system.


We use Post-Click Tracking tags to track customer activity following a marketing email linking to The cookies will allow us to send targeted and relevant marketing emails to those customers opted in. The data collected will only contain email address, transaction quantity and transaction amount.


Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.


Please note: We do not use cookies to store any of your personal or financial information on your computer.


Where we store your personal data

All information that you supply us with is stored on our secured servers. Any payment details will be entered through our third party payment gateway commidea (the UK's leading provider of card payment processing solutions) and encrypted using SSL technology to try to prevent unauthorised access.



We take security seriously and we take precautions to keep your personal information secure. We have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect. However, due to the open communication nature of the Internet, we cannot guarantee that communications between you and us, or information stored on our servers, will be free from unauthorised access by third parties.


Data Protection

We comply with all of the applicable data protection laws in the UK. We do not share any data collected via our website with any third party partners.


Links to Third Parties

We may provide links to third party websites from time to time that we believe may be of interest to you. We do not control nor vet these websites. We advise you to read the Privacy Policy applicable to each third party site you visit and we will not accept any responsibility for or liability in respect of either the contents or your use of these third party sites.


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways: 

- If you have previously agreed to Crafty Computer Paper using your personal information for direct marketing purposes, you may change your mind at any time by unsubscribing via our marketing emails or emailing us at .

- If you have previously agreed to Crafty Computer Paper sharing your personal information with companies of Crafty Computer Paper careful selection for direct marketing purposes, you may change your mind at any time by emailing us at


You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Data Protection, Ecommerce Team, Hamilton House, Mountain Road, Leicester LE4 9HQ. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


Contact us

If you have any questions, please feel free to contact us by email at: alternatively, you may call our team on 0116 2744 755, Monday to Friday: 9:00am-5:30pm.